Contact UsHave a question? Contact us with your questions.
About ViewMax Solutions LLC
Frequently Asked Questions
Can I get expedited shipping?
How long will it take for my order to arrive?
We have the ability to fill orders quickly, but timing for a product to be received will often depend on whether it is being sent outside the USA.
If the Ease-In-Shields™ does not fit my Loupes may I return them?
If the Ease-In-Shields™ do not seem to fit with your loupes, please evaluate this based on the following FAQs before you consider returning them; as it is often an issue of one’s loupes needing readjustment! If adjustment of the nosepiece of the loupes (and rarely the arms) does not rectify the problem, please call us and we will accept your returned Ease-In-Shield™ (without scratches, dents and breaks) for a full refund less shipping and handling costs.
What do I clean my Ease-In-Shields™ with?
Clean your Ease-In-Shields™ with a gentle soap and warm water. We recommend using the special cleaning cloth provided with your EIS™, dry and gently rubbing in a small circular motion. Avoid abrasive cleaners, chemicals and cloths.
When I place the Ease-ln-Shields™ behind my eyewear, the 'resting tabs' don't touch the frame. Is this normal or OK?
Yes, it’s dependant upon your own facial physionomy and the shape of your eyewear as to whether the resting tabs actually rest on the eyewear themselves or ‘float’ above the frame. Either way is perfectly fine, and you will notice that in either case your eyes are still fully and comprehensively protected.
I tend to wear my loupes a bit further down my face and noticed that the Ease-In-Shields seem to "rattle around" in that space between my face and the loupes. They also tend to shift if I lean over to look directly in the patients mouth. What can I do about this?
If you wear your eyewear further down your face or if it is ill-fitting, your best solution is to use the optional, included head strap. It is only slightly more cumbersome to use and it will snug the Ease-In-Shield properly into position and keep it in place.
I have my loupes fairly tightly strapped on and noticed that they are very slightly displaced when I insert the Ease-In-Shield. I find that this little bit of repositioning takes the objects that I am looking at are out of focus. How can I resolve this?
Oftentimes, especially if you have worn your loupes for quite a while without adjustments or if they are ill-fitting, the nosepiece will have shifted slightly to where you are no longer looking through the center of the magnification telescopes. At this point you are only barely ‘in focus’ anyway, and even a slight displacement is enough to ‘finish the job’ An easy test for this is to slightly raise or lift your loupes, even with the Ease-In-Shield in place, and see if your visual acuity returns. In that case, a simple adjustment to (the nosepiece of) your loupes should solve your problem.
ViewMax Solutions LLC is a company founded and dedicated to preserving and protecting the eyesight of our customers and colleagues. We strive to maximize and enhance their vision and visual capabilities by making it easy for them to use their customary magnification loupes or prescriptive eyewear
Monday to Friday
8:00AM - 5:00PM Central Time
2651 Quarry Lane,